Frequently Asked Questions

Find answers to common questions about IronSaathi

General Questions

What is IronSaathi? +
IronSaathi is a comprehensive gym management system designed for small and mid-size gyms. It helps you manage members, track attendance, process payments, send notifications, and engage with your members—all from one platform.
Do I need technical knowledge to use IronSaathi? +
No, IronSaathi is designed to be user-friendly and intuitive. You don't need any technical expertise. Our interface is simple and straightforward, and we provide support to help you get started.
Is there a mobile app for members? +
Yes! Each gym gets its own branded mobile app that members can download. The app includes features like attendance tracking, workout plans, payment history, and notifications.
Can I customize the app with my gym's branding? +
Absolutely! That's one of our key features. You can add your gym's logo, choose your brand colors, and customize the app experience. Your members will see your branding, not generic IronSaathi branding.

Features & Functionality

How does QR code attendance work? +
Each member gets a unique QR code in their app. When they visit the gym, they scan the QR code using the gym admin's device. The attendance is automatically recorded with timestamp and location (if enabled).
Can I send messages to members via WhatsApp? +
Yes! IronSaathi supports multi-channel messaging including WhatsApp, SMS, and in-app notifications. You can send automated reminders, birthday wishes, renewal notices, and custom messages.
How do payments work? +
IronSaathi helps you track payments manually. You can record cash, UPI, or bank transfer payments. The system tracks payment history, dues, and sends automatic reminders for renewals.
Can I create workout plans for members? +
Yes! You can create personalized workout plans using our AI-powered plan generator or create custom plans. Members can view their plans in the app with exercise instructions and GIFs.

Pricing & Billing

Is there a free trial? +
Yes, we offer a 14-day free trial for all plans. No credit card required. You can explore all features and see if IronSaathi is right for your gym.
Can I cancel my subscription anytime? +
Yes, you can cancel your subscription at any time. There are no long-term contracts or cancellation fees. Your subscription will remain active until the end of your current billing period.
What happens to my data if I cancel? +
You can export your data before canceling. We retain your data for 30 days after cancellation, after which it will be permanently deleted in accordance with our privacy policy.

Support & Setup

What kind of support do you provide? +
We provide email support for all plans, with priority support for Professional and Enterprise plans. We also offer setup assistance and training to help you get started.
How long does setup take? +
Setup is quick and easy! You can have your gym account ready in minutes. Adding your branding and setting up membership plans typically takes 1-2 hours. We're here to help if you need assistance.
Can I import my existing member data? +
Yes, we can help you import your existing member data. Contact our support team, and we'll guide you through the process or help you migrate your data.

Still have questions?

We're here to help! Contact our support team.

Contact Support